FAQ

How long will it take for my order to ship?

****If you selected FedEx overnight shipping, your order will ship same day (if order was placed M-F before 12pm pst or next business day if placed after 12pm pst). It will arrive the business day after your order ships via FedEx overnight. 

*****If you selected Priority Shipping (U.S.) or DHL (international) your order will process and ship within one business day (24 business hours). Priority Shipping will arrive with 1-3 business days after shipping. DHL will arrive within 1-5 days after shipping. 

****If you selected STANDARD SHIPPING for a MONOGRAMMED item, processing time is 7-14 business days. Your order will ship after it is processed. You will receive your item in 3-5 business days (U.S.) or 5-21 business days (international). 

****If you selected STANDARD SHIPPING for a NON-MONOGRAMMED item, processing time is 1-3 business days. Your order will ship after it is processed. You will receive your item in 3-5 business days (U.S.) or 5-21 business days (international). 

IF YOU NEED YOUR ITEM SOONER, EMAIL US TO UPGRADE SHIPPING. WE WILL SHIP YOUR ORDER OUT MORE QUICKLY! 

Orders are processed Monday through Friday. Processing times for STANDARD SHIPPING increase in the case of high volume during launch dates, sales, holidays, etc... Shipping transit times may vary, depending upon your location.

Please note that processing time is in ADDITION to shipping transit time. 

Remember shipping times may vary, depending on your location. If you have any questions, please email [email protected] 

AFTER my order ships, how long will it take to arrive?

If you paid $3 for our standard USPS shipping, your order will be sent via USPS First Class, which typically takes 3-5 business days, depending on where you live.

If you paid $25 for Priority sipping, it will take 1-3 business days, depending on where you live.

If you paid $75 for FedEx overnight, it will arrive the day after it ships.

If you paid for DHL, your order will take 3-5 business days to arrive, anywhere in the world.

If you selected standard USPS International, your order will take anywhere from 7-21 business days to arrive, depending upon your country.

How can I get my order faster?

Upgrade your shipping to Priority Shipping or FedEx overnight (U.S.) or DHL (international). Both of these options include a small surcharge to put you in front of the line and get your order processed more quickly! 

Tracking says my order has been delivered but it has not! What can I do?

Sometimes, USPS can make a mistake on tracking. If your order has not arrived, feel free to email us so we can open a USPS investigation. We normally hear back within 24-48 hours and typically the problem is resolved. The quickest way to track your item is to call your local USPS office to have them track the item for you. If neither of those efforts work, we are happy to reship your item/s and guarantee that you will receive what you’ve ordered.

Tracking hasn’t updated on my domestic shipment. Where is my order?

Sometimes USPS does not accurately track an item, and often times tracking will not update until the item has reached its destination city. If your tracking has still not updated after 72 hours, feel free to email us so we can resolve the issue.

What happens if my order does not arrive, or USPS loses my order?

Feel free to contact us so we can help resolve the issue. We will always ensure you receive your order, even if we have to reship.

How can I track my international shipment? It has been several days and shipping hasn’t updated.

Shipping via USPS International is our most affordable option. This is because the U.S. Postal system hands your item off to your country’s mail service and lets them get your item to you. Some countries offer tracking all the way to an item’s destination, while many others do not use USPS tracking. If your item has not updated since it left the U.S., that simply means your country does not offer tracking. If your item still has not been delivered within our 21 business day timeframe, then we are happy to reship, however we may ask for an alternate address or offer for you to upgrade shipping to our more reliable service, DHL.

I just placed my order, but did not receive a confirmation email. Why didn’t you send me one?

Our system AUTOMATICALLY sends out an order confirmation once an order is placed. If you completed your order but did not receive a confirmation, it is very likely that our email either landed in your junk/clutter folder or was rejected by your server. If you can’t find our email in your junk, contact us with an alternate email address and we will resend your confirmation.

Can I add a monogram after the fact?

Not a problem! Email us at [email protected] for details.

Someone bought my box as a gift and now I want to add a monogram. Can I do that?

Not a problem! You’ll just need to pay the fee to add the monogram. Email [email protected] for details.

Should I do my first initial or last initial?

Our customers choose both options and either works great. If your box is particularly for an engagement or wedding, it can often be fitting to use the new the bride’s last initial, if you know she is taking a new name.

My monogram needs repair. Can you fix it?

Of course! We offer free repairs on our monograms, so email us at [email protected] for a free label to ship it back for repair.

Can you do a custom monogram?

Yes, however a custom monogram requires a custom die following very detailed specifications in order to work with our monogram machine. Email our team for pricing and timing details at [email protected]

Do you accept returns?

Absolutely! We are happy to send a free return label for any non-monogrammed item so you can return or exchange your box. Just email our team. Monogrammed items are final sale however we do offer exchanges. See below for more info!

I changed my mind on the monogram font I want. Can I exchange it?

Absolutely! We will send you a free return label to send back your box however we ask that you pay our monogram fee of $20 if you would like to exchange for another monogrammed item.

I ordered a monogrammed item, but changed my mind on the color. Can I exchange it?

Absolutely! We will send you a free return label to send back your box however we ask that you pay our monogram fee of $20 if you would like to exchange for another monogrammed item.

If I’m not sure about what color to pick, what should I do?

First, be sure to check out our look book, which may guide your choice. Colors and how people define them can be very nuanced, so we do our best to show them in a variety of lighting and colored contexts to give you an idea as to how your box might look. We do our best to exactly color match our main product photos so that they are as accurate as possible, so look at those for the most accurate representation. You might also consider ordering a non-monogrammed box and upgrading to add a monogram after the fact. That way you can ensure you’ve selected the perfect color! If you have any questions, feel free to email our team for guidance.

I want to feature a Mrs. Box in my upcoming shoot? Will you loan us a box?

Email us at [email protected] for our press policy information. We are always happy to accommodate. 

Are you looking for brand ambassadors?

We don’t have a formal ambassador program, however feel free to email our team at [email protected] regarding our press policies. You are welcome to pitch us your idea or brand.

Do you offer wholesale?

Contact us at [email protected] for custom opportunities. Discounts start at 10 or more boxes.