Orders are processed Monday through Friday. Please allow 3-5 business days for NON-MONOGRAMMED items, and 7-10 business days for MONOGRAMMED orders to be processed prior to shipping. Processing times may increase slightly in the case of high volume during launch dates, holidays, etc... Shipping times may vary, depending upon your location. Please note that processing time is in ADDITION to shipping time.
You will receive an email notification when your order has shipped. Shipping times may vary, depending upon your location. CLICK HERE FOR DETAILED SHIPPING RATES AND INFORMATION.
Please note that we can NOT guarantee shipping times, as we do not, own or control USPS or FedEx.
Returns are always free!!!
We understand the nature of online purchases and are happy to accept returns and refund your purchase within 45 days of you receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it.
Due to their custom nature, monogrammed items are exempt from being returned or exchanged (except in the event of damage or defects).
If you’d like us to send you a free return label, we’re happy to do so! Just email email@example.com. Simply print your emailed return label, fill out the returns postcard, and drop your package in your mailbox or any local USPS box. The cost of original shipping will be deducted from your refund. International orders are ineligible for return labels. Once we receive your item, returns are typically processed in 1-3 days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you experience any issues with your monogram, or want to upgrade and add a monogram, that's no problem at all. Email us at firstname.lastname@example.org for a free return label and more details.